Refund Policy

REFUND POLICY REGARDING OUR SERVICES

Our Lashes Extension Service
* Our lash extensions service is to enhance the length, curl, fullness, and thickness of your natural eyelashes.
Dịch vụ nối mi của chúng tôi nhằm mục đích nâng cao độ dài, cong, đầy đặn và độ dày của lông mi tự nhiên của bạn.

* We will ONLY apply eyelash extensions that your natural lashes can support and
Eyelash Extension Agreed Results from you.
Chúng tôi sẽ CHỈ thực hiện nối mi mà hàng mi tự nhiên của bạn có thể và Kết quả nối mi đã được
bạn đồng ý;

PREMATURE SHEDDING / SHORT-LASTING LASH EXTENSIONS
Rụng Lông Mi Sớm / Nối Dài Mi Trong Thời Gian Ngắn

Eyelash extensions are attached to the natural lash, which means that when the lash
grows out (ie reaches the end of its growth cycle), the lash extension falls out with it.
Due to our natural lashes being super fine, we don't usually notice when one sheds, but with lash extensions, you will be more conscious as they are darker and more pronounced than our natural lashes.

If you feel that your lash extensions are falling out excessively or prematurely (without natural lashes), you should contact Jenni Lashes immediately (within 48 hours) to arrange to return to our salon, so we can review and fix them.

If you contact us more than 2 days after your appointment with concerns about
premature falling out, we WILL NOT BE ABLE TO address and remedy the issue

REFUND POLICY

If you have an issue with your lashes after extentions, we ask that you please contact us within 24 hours after your appointment to be fixed them for FREE;

Please be aware however that we DO NOT provide refunds for:
Customer change of mind or “Found it cheaper somewhere else” 

* Your decision to purchase a service from us is based on the “as is” representation of the service. Our client service guarantee applies to the service, however Australian Consumer Law for a refund does not apply if you “got what you asked for but simply changed your mind”,“found it cheaper somewhere else” or “decided you did not like the purchase.”

Incorrect Aftercare

* We are not responsible for damage to eyelash extensions due to incorrect aftercare after the appointment. We have a best practice aftercare guide available attached files. 

Allergic reactions 

* If you (the client) are aware of ANY previous or existing reactions, you may have to a product it is vital that you disclose this to our lash technician. Jenni Lashes is not responsible for any allergic reaction you may have to our products.

PLEASE NOTE: Although uncommon, clients can develop an allergic reaction to a
product that they have been using for years that they have previously had no history or reaction to. If you experience any reaction after your appointment, please contact Jenni Lashes to organize free removal of the lash extensions.

Customer Service Expectations

* It is important to have a realistic expectation of your lash extensions - Not all lash extension styles are possible, and your eyelash extension result depends on your existing natural lashes.

* Please speak to your lash technician before doing lashes about the lash type and style you prefer and allow them to evaluate the condition of your natural lashes and advise you on recommendations if any.

Please see Client Service Expectations below for more information, including factors that may affect your lash extension result.

CLIENT EXPECTATIONS

“Why don’t my lash extensions look like hers?”

Please be aware that every eye and eyelash is different and therefore two clients who request the same lash application style may not look the same. This can be due to the below factors;

Client Natural Eyelashes

Factors such as client age and the overall health and condition of your natural lashes
will impact the type of lash extensions suitable for your eyes. 

Weak or damaged lashes cannot support certain lash extension types and therefore
extensions that are too thick or too heavy may damage your natural lashes.
As a policy, we will only apply a safe length and number of extensions to your natural
lashes. 

Eye Shape

The size, shape and positioning of your eyes will affect the appearance of your eyelash
extensions.
In the same way that eye makeup is applied differently depending on the shape of
your eyes, so does the application of your eyelash extensions.
We will take the size of lashes according to your request also,